Support

We're here to help!

1. Contacting Support

If you need assistance with the FocusPeak app or have any questions, please reach out to our support team.

Email: [email protected]

We aim to respond to all inquiries within 24-48 business hours. To help us assist you faster, please include:

• Your account email address
• Device type (iPhone, Android, etc.)
• App version number
• A description of your issue or question

2. Data Deletion

FocusPeak was discontinued in September 2026 and all user accounts and personal data have already been permanently deleted. No request is needed. For written confirmation, email [email protected].

3. Troubleshooting

If you're experiencing technical difficulties, try these common troubleshooting steps:

• Ensure you have the latest version of the app installed
• Check your internet connection
• Check that notification permissions are enabled for FocusPeak
• Ensure Do Not Disturb settings allow FocusPeak alerts
• Clear app cache (Settings → Apps → FocusPeak → Clear Cache)
• Check available storage space on your device
• Try logging out and back in
• Restart the app
• Restart your device

If the issue persists after trying these steps, please contact support with details about the problem.

4. Providing Feedback

We value your feedback! Your suggestions help us improve FocusPeak for everyone.

Share your ideas, feature requests, or general feedback by emailing us at [email protected].

5. Account Issues

For issues related to your account, including:

• Login problems or password reset
• Account recovery
• Subscription queries
• Updating account information

Please contact us at [email protected]. Include your account email address and, for subscription issues, which app store (iOS App Store or Google Play) you used for your purchase.

6. Subscription & Billing

FocusPeak subscriptions are managed through your device's app store:

• iOS: Settings → [Your Name] → Subscriptions
• Android: Google Play Store → Menu → Subscriptions

To cancel: Manage your subscription through your device's subscription settings.

Refund requests: Contact the respective app store directly, or email us at [email protected] for assistance.